Effective Date: May 21, 2025
Welcome to Serayah. These Terms of Service (“Terms”) govern your use of our website and the purchase of products offered through it. By using this website, you agree to comply with these Terms in full. If you do not accept these Terms, you should not use our website or services.
is an online business specialising in modest fashion, including hijabs and other clothing items. We currently operate solely through our website and social media channels such as Instagram, and may expand to additional platforms in the future.
1. Use of Our Website
By accessing and using our site, you confirm that:
You are at least 18 years of age, or you have the permission of a parent or legal guardian to do so.
You will only use the site for lawful purposes.
You will not engage in any behaviour that may damage, disable or impair the website or interfere with any other party’s use of the website.
You must not attempt to gain unauthorised access to our systems or transmit any viruses, malware, or harmful code.
2. Orders and Acceptance
When you place an order with Serayah, you will receive an email confirming that we have received your order. This confirmation does not mean the order has been accepted.
We reserve the right to accept or decline any order in full or in part. An order becomes legally binding only once the goods have been dispatched.
We may cancel or limit orders if they appear suspicious, involve multiple accounts, or suggest unauthorised reselling.
3. Prices and Payment
All prices are listed in Pounds Sterling (GBP) and include VAT where applicable. Prices are subject to change without notice.
We accept most major credit and debit cards, as well as other payment methods made available during checkout. Payments are processed securely via third-party gateways; Serayah does not store card details.
4. Delivery
We aim to process and dispatch orders in a timely manner. Delivery times may vary depending on your location and chosen shipping method.
Once items are dispatched, Serayah is not responsible for delays caused by postal services, customs, or other external factors beyond our control.
5. Returns and Refunds
We understand that sometimes a product might not be right. You may return eligible items within 14 days of delivery, provided they are unused, in original condition, and in their original packaging with all tags attached.
Items such as hijabs and accessories that are intimate in nature may not be eligible for return due to hygiene reasons.
You must contact us within 48 hours of receiving your order if it arrives damaged or incorrect. For further details, please refer to our Refund Policy.
6. Product Descriptions and Imagery
We strive to ensure that all product descriptions, images, and details are accurate. However, colours and textures may vary slightly depending on your device’s display settings.
We reserve the right to update or correct any errors or inaccuracies at any time, without prior notice.
7. Intellectual Property
All content on this website—including product images, text, branding, logos, and website design—is the property of Serayah or our content partners and is protected by copyright and trademark laws.
You must not use, reproduce, or distribute any content from our site without express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Serayah shall not be liable for any indirect, incidental, or consequential loss or damage arising out of your use of the website or purchase of our products.
This includes, but is not limited to, loss of income, data, reputation, or use of products.
9. Data and Privacy
We are committed to safeguarding your personal data. Your information is used to process orders, improve our services, and, with your consent, to send promotional material.
We never store your payment information and take all reasonable precautions to ensure data security. For further details, see our Privacy Policy.
10. Social Media and Third-Party Links
We may share content or links via our Instagram or other platforms in the future. Where we link to third-party sites, Serayah is not responsible for the content, accuracy, or privacy policies of these sites. Accessing them is at your own risk.
We are not liable for any issues arising from purchases or activity on third-party websites or platforms.
11. User-Generated Content
If you submit reviews, comments, photos, or any content to Serayah, you grant us the right to use, publish, and distribute that content across our platforms and marketing materials.
You must not post content that is unlawful, threatening, defamatory, obscene, or infringing on any third-party rights.
12. Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.
It is your responsibility to review the Terms regularly. Continued use of the site following changes constitutes your acceptance of the revised Terms.
13. Termination of Use
We reserve the right to suspend or terminate access to our website if you breach these Terms, misuse our services, or violate applicable laws.
You may also stop using our website and services at any time. These Terms remain applicable even after your access is terminated.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
15. Contact Details
For support, order-related queries, or general enquiries, please contact us at:
Email: serayah@gmail.com
We aim to respond within 1–2 business days.
Please note: For the most reliable assistance, email is the best way to reach us.
