Booking Terms & Conditions

  1. GENERAL INFORMATION
    1. These Terms and Conditions (“the Terms”) set out the obligations between you and Serayah Events Ltd (“We, Us, Our or the Company”). The Terms explain what happen once you have placed an Order, how to make payment, how We may change the contract, what to do if there is a problem and other important information.
    2. Any description, advertisement, documentation issued by Us and any description contained on the Website or any catalogues relating to Courses are issued and published for the sole purpose of giving you a general idea of a Course, its content and objectives. Subject to any obvious error, the description and price of the Course will be as quoted on the Website at the date your booking is made. 1.3. We may amend these Terms at any time by posting the amended Terms on the Website. The version of the Terms that apply to your booking shall be the version in force from time to time.
  1. DEFINITIONS
    1. In these Terms and Conditions the following words shall have the following meanings, unless the context requires otherwise:

BOOKING CONFIRMATION A booking confirmation sent in accordance with these Terms which shall include the details and timing of the Courses, the Venue and the Fees;

CLIENT The person who orders Courses or accepts an offer from us to deliver the Courses;

COURSES The courses that we agree to provide subject to these Terms as set out in more detail on the site and the booking confirmation

COURSES MATERIALS Any materials and content provided by or on behalf of Us as part of the Courses including, without limitation, printed materials, computer disks, CD-ROMS, electronic documents and files and online course materials.

FEE(S) The fee(s) payable for the relevant Courses as set out in the Booking Confirmation;

GENERAL TERMS The general terms and conditions to which use of the Website is subject as may be in force from time to time;

INTELLECTUAL PROPERTY Intellectual property rights including, for the avoidance of doubt, patents, copyright, performers rights, rights in databases, design rights, trademarks and trade names whether registered or unregistered and subsisting anywhere in the World;

MEMBERSHIP Means any registration by the Client with the Site and the connected right to use restricted areas of the Site (if any);

ONLINE COURSE

MATERIALS The Courses Materials made available by Us for a Course;

WEBSITE The website located at www.serayah.co.uk and including the same located at such other domain names nominated by us from time to time;

TERMS &CONDITIONS These terms and conditions as varied by us by posting the amended terms and conditions on the Website from time to time;

TRAINER The person or people providing the Courses on behalf the Company

USER Any and all persons who access the Website or Courses provided by Us;

VENUE The third party premises where the Courses are to be provided as indicated in the Booking Confirmation or such other venue which We may indicate from time to time;

VENUE PROVIDER The person or organisation providing the Venue for the Courses;

VENUE TERMS The terms and conditions of use of the Venue as set by the Venue Providers.

2.2. In these Terms and Conditions unless the context requires otherwise:

2.2.1. Any reference to a clause is to the relevant clause of these Terms and Conditions;

2.2.2. Headings are included for convenience only and shall not affect the interpretation of these Terms and Conditions;

2.2.3. The singular includes the plural and vice versa;

2.2.4. Any gender includes the other gender;

2.2.5. Any reference to a statute, statutory provision, subordinate legislation, code or guideline is a reference to such as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation;

2.2.6. Any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

2.2.7. Any reference to “in writing” shall include email.

3. FORMATION OF CONTRACT

3.1. Upon submitting a booking for a place or places on a Course, whether online, in writing or by telephone, You will be given confirmation of Our acceptance of your order (a “Booking Confirmation”) whether verbally, in writing or both.

3.2. A Booking Confirmation or attendance on a Course (where the Booking Confirmation has not been received prior to the Course) brings into existence a legally binding contract based on these Terms between you and Us.

3.3. Where you are not a consumer, you acknowledge and agree that you have authority to bind any business on whose behalf you have purchased a place or places on a Course.

3.4. Where you are not a consumer, these Terms and any document expressly referred to in them constitute the entire agreement between you and Us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between Us, whether written or oral, relating to its subject matter.

3.5. Where you are not a consumer you acknowledge and agree that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

3.6. Where you are not a consumer, you and We agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

3.7. All payments under these Terms shall be in UK pounds sterling.

4. FEES

4.1. You must purchase the Course by paying the appropriate fees as set out on the website.

Payment can be made in the following ways:

(a) online by credit or debit card using the Stripe system at the time of booking,

4.2 What happens if We got the price wrong. It is always possible that, despite Our best efforts, some of the Courses We sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Course’s correct price at your order date is less than Our stated price at your order date, We will charge the lower amount. If the Course’s correct price at your order date is higher than the price stated to you, We will contact you for your instructions before We accept your order.  If We accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, We may end the contract, refund you any sums you have paid and cancel your place on the Course.

4.3 We will pass on changes in the rate of VAT. Where VAT is payable, if the rate of VAT changes between your order date and the date We supply the product, We will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

4.4 Interest will be charged on any outstanding balance at the rate of four per cent (4%) above the Bank of England base rate from time to time and calculated monthly on any outstanding amount until payment is received.

5. CANCELLATION AND REFUNDS POLICY

5.1. You can cancel or transfer your booking in the following circumstances:

(a) Where you are a consumer, you have the right to cancel within 14 days of receiving the Booking Confirmation (the “Cancellation Period”). Where you have given consent to the Course taking place within the cancellation period, you will lose your right to cancel your booking on the Course.

(b) You have the right to transfer to another Course providing you give us at least 14 days

notice. However, we cannot guarantee availability on your replacement Course, if we agree to the Transfer;

i) your original acceptance of these terms and conditions will also transfer

ii) and the appropriate fees for the replacement Course are less than the Course you

originally booked, We will refund the difference in accordance with clause 5.4

iii) if the appropriate fees for the replacement Course are more than the Course you

originally booked, We will send a revised invoice for payment to the address which you will provide when making the request to transfer (whether a physical address or an email address). You should pay the invoice in accordance with Clause 3.1 (a), (b) or (c).

(c) Outside of the Cancellation Period detailed in clause 5.1 (a) you have the right to cancel your Course booking up to 14 days before the date of the Course and refunds will be made in accordance with this Clause and we will refund you 50% of the Course fee

(d) You have the right to cancel your Course booking where there is a change in venue made pursuant to this Clause.

(e) Where You or other delegates are unable to attend, substitute delegates can be accepted at no cost. You should notify the Customer Services Team as soon as possible by contacting Us using the details provided in these terms

5.2. You may only cancel your Course booking in writing using the details provided in these terms. When contacting Us, please provide your name, address, details of the order, phone number and email address.

5.3. Your rights if We cancel a Course.

  1. Wherever possible, We will contact you in advance to tell you We will be cancelling a Course unless an emergency requires Us to cancel the Course on the day.
  1. We reserve the right to cancel or postpone Courses if there are insufficient delegate

numbers to ensure a high quality training experience or if a trainer is ill.

  1. In the event that We cancel or postpone a Course, We will offer you a place on the next available Course. Alternatively, you may ask for a refund which shall be made in accordance with Clause 5.4 (b).

5.4. How We will refund you.

  1. Where an Course is cancelled pursuant to 5.1(a), (c) or (d) and in accordance with Clause 5.2 you shall be entitled to a refund of the fees for that Course within 14 days beginning with the day on which We agree that you are entitled to a refund.

(b) Where a Course is cancelled pursuant to this Clause. We will refund your fees for the Course but not any other expenses (for example; hotel or rail fares). Your refund of Course fees will be paid within 14 days beginning with the day on which We agree that your Course fees are repayable.

(c) Where you transfer to a replacement Course pursuant to clause 5.1(b) and the fee is less than the original Course, We will refund the difference as soon as possible but in any event within 14 days beginning with the day on which We agree that you are entitled to a refund.

6. COURSES SERVICES

6.1. We shall procure that the Courses are provided by the Trainers at the Venues subject to these Terms and Conditions.

6.2. We will use reasonable endeavours to ensure that the Venue shall be the Venue indicated in the Booking Confirmation, but where this is not possible, We reserve the right to procure the use of other Venue(s) or the services of other Venue Provider(s), provided that we shall give you notice of any such change(s) as soon as is reasonably possible. Any such change(s) shall not constitute a breach of contract and shall not give you the right to terminate.

6.3. You acknowledge that the Venue Providers are separate legal entities to us and your use of the Venue(s) is subject to the Venue Terms which are separate to the Terms and Conditions. You shall ensure that all parties employed or otherwise engaged by it or to whom you allow access to the Courses shall comply with all Venue Terms relating to the Courses and your attendance at the Courses.

6.4. We will use reasonable endeavours to ensure that the Venue Providers provide adequate public liability insurance and other relevant insurances but We disclaim all and accept no liability for any acts or omissions of the Venue Providers.

6.5. You acknowledges that the Trainers are not employees of Serayah Styling & Event Management Ltd and that We may, at our sole discretion, procure the services of third parties to provide any part of or all of the Courses.

6.6. The Trainers do not represent Serayah Events Ltd and the views and opinions of the Trainers are not necessarily our views and opinions and we disclaim all and accept no liability for any acts or omissions of the Trainers, or the statements they make or information that they provide.

6.7. We will use reasonable endeavours to ensure that any individually named Trainer(s) shall provide the relevant Courses, but where this is not possible, We reserve the right to procure the services of suitable alternative Trainer(s), provided that We shall give the Client notice of any such change(s) as soon as is reasonably possible. Any such change(s) shall not constitute a breach of contract and shall not give the Client the right to terminate.

6.8. We will use reasonable endeavours to ensure that the Courses shall take place on the relevant date(s) and time(s) and at the Venue as agreed, but where this is not possible, We reserve the right to alter the date(s), and/or time(s), provided that We give the Client notice of any such change(s) as soon as is reasonably possible. Any such change(s) shall not constitute a breach of contract and shall not give the Client the right to terminate.

6.9. We hereby grant to the Client a non-exclusive license to download, store, reproduce, transmit, display, copy, and provide access to the Online Course Materials only to Users who attend the relevant Courses and then only within the Client’s single entity and providing always that they are used only for non-commercial purposes.

6.10. The Client shall not alter or remove any copyright notices or other notices indicating rights in the Courses Materials.

6.11. For the avoidance of doubt, the license granted in clause 6.9 shall not permit the Client to do any of the following without our prior written consent:

(a) Transfer or assign the license;

(b) Download, store, reproduce, transmit, display (including without limitation display on any intranet or extranet site), copy, sell, publish, distribute, provide access to or otherwise use the Courses Materials for any purposes other than as set out in clause 6.9;

(c) Sub-license, rent, lease, transfer or assign any Intellectual Property Rights in the Courses Materials, to any other person, or attempt to do any of the foregoing;

(d)     Disclose the Courses Materials whether in part or in their entirety to any third party,

          including any associated or affiliated company;

(e)     In any way commercially exploit any of the Courses Materials content;

(f)     Use the Courses Materials for any unlawful purpose.

6.16. Without prejudice to the generality of this Clause the Client acknowledges and accepts that there may be technical downtime or errors relating to the provision of Online Course Materials. Such downtime or errors may prevent Courses and Online Course Materials being accessed by Users of the Site and us shall not be liable if access is delayed, prevented from access or displayed incorrectly by any cause beyond our control including server downtime or errors.

6.17. Although We believe the content of the Courses Materials to be accurate, complete and current, to the fullest extent permitted by law, We provide all Courses Materials on an “as is” basis and disclaim all warranties regarding the Courses Materials. Further no advice or information given by Us or its employees, agents, contractors or suppliers shall create any warranty. It is the Client’s responsibility to verify any information before relying on it. Further, the Courses Materials may include technical inaccuracies or typographical errors. We may make changes to the Courses Materials at any time.

7. YOUR INFORMATION, CUSTOMER DATA AND PERSONAL DATA

7.1. Information you provide to us will be used, which will include any information you to provide us, or that we collect under this agreement as described in our Privacy Policy in particular to:

  (a) provide, manage and administer training courses;
(b)
fulfil our contractual obligations under this agreement;
(c)
liaise with regulators, banks, law enforcement agencies (including the police);

  (d) contact you to see if you would like to take part in our customer research; contact you about (e) other products and services which we think you will be interested in; otherwise in accordance with our Privacy Policy

7.2. We may disclose information you provide to us, to other companies such as, our contractors, and other organisations including, without limitation, we may disclose information to:

(a) organisations which we use to help us send communications; organisations we use to help us

(b) provide the software or services (such as hosting providers, where relevant);
(c)
law enforcement agencies;
(d)
third parties (if any) used by us to perform our obligations to you under this agreement; and

(e) any other person in order to meet any legal obligations on us, including statutory or regulatory reporting.

7.3. if you provide us with information which contains personal data we will process and you agree and authorise us to process that data in accordance with the Data Protection Act 1998 or such other legislation which may come into force from time. Where we use the terms “personal data”, “data processor” and “data controller” in this agreement we mean as those terms are defined in the Data Protection Laws.

7.4. If at any time you do not want us to use your personal data in the manner described and/or you do not wish to receive targeted advertising or marketing, you can withdraw your consent at any time by emailing us at events@serayah.co.uk .

8. CUSTOMER DATA

8.1. You own your Customer Data and you have sole responsibility for its legality, reliability, integrity, accuracy and quality.

8.2. You warrant and represent that:

(a) you will comply with Data Protection Laws;

(b)you are authorised pursuant to the Data Protection Laws to disclose any personal data which you disclose or otherwise provide to us regarding persons other than yourself;

(c) you will where required under the Data Protection Laws obtain all necessary consents in order for (i) you to disclose the personal data to us; (ii) us to process the personal data for the purposes of providing our Services; (iii) us to disclose the personal data to those parties set out below including where the recipients of the personal data are outside the European Economic Area.

8.3. We warrant and represent that during the term of this agreement we will:

(a) comply with the Data Protection Laws applicable to us whilst such personal data are in our control;

(b) having regard to the state of technological development and the cost of implementing any measures), take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected; and

  (c)take reasonable steps to ensure the reliability of our employees who have access to any personal data.

8.4. You acknowledge and agree that for the purposes of providing Services under this agreement personal data may be transferred outside the European Economic Area.

9. TERMINATION

9.1. Without limiting other remedies, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate any contract for Courses and refuse to provide the Courses to you if:

(a)  you breach these Terms and Conditions or the General Terms; or

(b) We are unable to verify or authenticate any information you provide to us;

10. LIMITATION OF LIABILITY

10.1. Nothing in these Terms and Conditions is intended to limit or exclude any liability on for fraud, negligence causing death or personal injury or where and to the extent that applicable law prohibits such exclusion or limitation.

10.2. Subject to Clause 10.1 above, in no event shall We or our suppliers be liable in contract, tort (including negligence), statutory duty, pre-contract or other representations (other than fraudulent misrepresentations) or otherwise arising out of or in connection with these Terms and Conditions for: (a) direct, consequential, indirect or special loss or damage; or (b) any loss of goodwill or reputation; or (c) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), and in each case whether advised of the possibility of such loss or damage and however incurred including as a result of negligence arising out of or in connection with the Site or Courses.

10.3. Subject to clause 10.1 above our liability in relation to the provision of Courses as per the relevant confirmation of booking pursuant to clause 3.1 shall be limited to a sum equal to the amount paid to us for the Courses in question or £100, whichever is the greater, and We shall not be liable for any loss of or damage to any images or text provided to us by you when submitting any booking for Courses, whether online or otherwise.

11. INDEMNITY

11.1. You agree to indemnify (and to keep indemnified) on demand, defend and hold harmless us And our subsidiaries, affiliates, officers, directors, agents, and employees, from and against any claim, demand, liability, cost, damage or lost it may incur, including legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents incorporated by reference, or your violation of any law or the rights of a third party.

12. NO AGENCY

12.1. You agree that you and Us are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by these Terms and Conditions or by your purchase of any Courses.

13. NOTICES

13.1. All notices required to be served on Us shall be sent to the contact address stated in clause 1 or to the e-mail address as set out in clause 1 or as otherwise notified on the Site from time to time for such purpose.

13.2. All notices required to be served by Us shall be sent to the relevant contact email address supplied to us by the Client or as notified by the Client from time to time for such purpose.

14. GENERAL

14.1. Entire agreement Each party confirms that these Terms and Conditions and any document incorporated by reference set out all of the terms governing the provision of Courses to the Client and that it takes priority over all previous agreements, arrangements and understandings between them relating to the subject matter of Courses. The Client confirms that it has not relied upon any statement, representation or understanding that is not an express term and shall not have any remedy in respect of any statement, representation or understanding which is not an express term unless made fraudulently.

14.2. Waiver No failure or delay exercise by any party in exercising any right, power or remedy under these Terms and Conditions will operate as a waiver of that or any other right, power or remedy nor will any single or partial exercise by either party of any right, power or remedy preclude any further exercise of any other right, power or remedy.

14.3. Severance To the extent that any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision shall be deemed not to be a part of these Terms and Conditions, it shall not affect the validity, lawfulness or enforceability of the remainder of these Terms and Conditions nor shall it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

14.4. Force Majeure A party will not be liable for any failure/delay in performing its obligations under these Terms and Conditions to the extent that this failure is the result of any cause or circumstance beyond the reasonable control of that party including acts of god, war, civil commotion or industrial dispute and that failure could not have been prevented or overcome by that party acting reasonably and prudently. If consequently either party is prevented from performing its obligations for a period exceeding three (3) months then the other party may terminate any agreement for the provision of Courses immediately on written notice.

14.5. Rights of Third Parties Nothing in these Terms and Conditions shall create or confer any rights or other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than the parties to these Terms and Conditions.

14.6. Further Assurance Each party shall at the cost and expense of the other party use all reasonable endeavours to do all such further acts and things and execute or procure the execution of all such other documents as that party may from time to time reasonably require for the purpose of giving that party the full benefit of the assets, rights and benefits to be transferred to the other party under these Terms and Conditions.

14.7. Governing Law These Terms and Conditions and every agreement for the provision of Courses shall be governed in all respects by English law as if the contract was wholly entered into and wholly performed within England. The parties hereby submit to the exclusive jurisdiction of the English courts.

Website Terms & Conditions

You should read these terms and conditions carefully before using this Website, whose URL is serayah.co.uk. By accessing or using the Website, you agree to be bound by these Terms and Conditions and also our Website Privacy Policy. If you do not agree with or accept any of these Terms and Conditions, you should cease using the Website immediately.

Please note that no sale of products or services takes place on this Website. Any agreement to provide wedding services will be governed by separate terms and conditions which will be provided to you separately.

Introduction

1.Serayah Events Ltd is a company incorporated in England & Wales under company number 10659842 and whose registered office is at 45 Cardiff Road, Llantrisant, CF72 8DG.

2.We reserve the right to vary these Terms and Conditions from time to time without notifying you. By continuing to use and access our Website you agree to be bound by any variation made by us. It is your responsibility to check these Terms and Conditions on the Website from time to time to verify such variations.

3.While we make every effort to ensure that the Website is available, we do not represent, warrant or guarantee in any way the Website’s continued availability at all times or uninterrupted use by you of the Site. We reserve the right to suspend or cease the operation of the Website from time to time at our sole discretion. We reserve the right to prevent or suspend your access to the Website if you do not comply with any part of these Terms and Conditions or any applicable law.

Personal Information and Data Protection

4.We retain and use all information strictly under our Website Privacy Policy. Please see our Website for more details.

5.If we receive Personal Data (as defined in the General Data Protection Regulation) pursuant to these Terms and Conditions, we shall only use it as strictly necessary for the performance of our obligations hereunder.

6.We have implemented appropriate security, technical and organisational procedures in respect of the integrity and confidentiality of any of your Personal Data. Such Personal Data will not be recorded, disclosed, processed, deleted, altered, used or otherwise tampered with in an unauthorised or accidental manner and at all times is protected in accordance with the General Data Protection Regulation.

Use of the Website

7.You may only use the Website, where you agree:

a.not to use the Website for any purpose that is unlawful under applicable law, or prohibited by these Terms and Conditions;

b.not to defame, disparage anybody or in a manner which is obscene, derogatory or offensive;

c.not to copy, modify, adapt, disassemble, decompile, duplicate, reproduce, reverse engineer, and/or translate the source code and/or the content of the Website;

d.not reformat any content, code, or other proprietary material on serayah.co.uk;

e.not to use the Website in any unauthorized commercial manner other than those contained in these Terms and Conditions;

not to use the Website in any manner that would damage, overburden, immobilise, or impair serayah.co.uk; and

g.not to use the Website to harass or interfere with the enjoyment of other users.

Disclaimer

8.The Website is provided to you on an “AS IS, AS AVAILABLE” basis. Consequently we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the website, including without limitation as to completeness, accuracy and currency or any content and information on the Website, or as to satisfactory quality, or fitness for particular purpose. We do not warrant:

a.That the Website will be at all times available, timely, secure, error-free, and uninterrupted;

b.That the Website will meet your requirements and expectations, or any content obtained by you through the use of the Service will be legal, reliable and correct; and

c.We disclaim any warranties for any damages or injury caused by the use of the Website including but not limited to the result of any mis-delivery or untimely transmission of information, error, omission, failure to back up, interruption, deletion, defect, failure of performance and operation, computer malware, theft, fraud, unauthorized access, and alteration of user content.

9.Content on the Website is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites which may be of interest. We do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Website is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.

10.Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, this Website.

11.We do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on weddingsbyzoe.co.uk or for any other statutory rights which are not capable of being excluded.

Intellectual Property Rights

12.By using the Website, you acknowledge and agree that Serayah Events Ltd is the sole owner of the Website. We own all legal right, title and any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered)) which exist in serayah.co.uk. You further acknowledge that you are not entitled to use, remove, transfer or alter any of Serayah Events Ltd’s title, trademarks, trade names, service marks, logos, domain names and other distinct brand features of Serayah Events Ltd and/or serayah.co.uk. You agree that by using the Website, no title to the Intellectual Property will be transferred to you. The full ownership rights will remain as exclusive property of Serayah Events Ltd and nothing in these Terms and Conditions grants you any rights in the Website or the content within the Website.

Hyperlinks and Content of Third Party Websites

13.The Site may contain hyperlinks or references to external third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and we accept no responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not constitute an endorsement of such third party’s website, products or services by us. Your use of a third party site may be governed by the terms and conditions of that third party site

Indemnity

14.You acknowledge and agree to indemnify and hold harmless Serayah Events Ltd, its site editors, representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any costs, expenses, proceedings, actions, losses, damages, liabilities, claims or demands including reasonable legal fee made or filed by any third party due to or arising out of your conduct or connection with the Website, your provision of content, your violation or breach of these Terms and Conditions or Privacy Policy, or your violation or breach of any rights of any other person or party.

General

15.These Terms and Conditions contain the entire understanding and agreement between us and you in relation to your use of the Website and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

16.Should any part of these Terms and Conditions for any reason be declared invalid or unenforceable by a court of a competent jurisdiction, it shall be deemed to be deleted without affecting the remaining provisions.

Governing Law and Jurisdiction

17.These Terms and Conditions shall be governed by, and construed in accordance with, the law of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.

  • Version 1 – 18 April 2018

PRIVACY POLICY

This privacy policy applies between you, the visitor to this website and/or user of our services and Serayah Events Ltd. the owner and provider of this website who also acts as a Data Controller under the General Data Protection Regulation (‘GDPR’) and the Data Protection Act 1998.

Serayah Events Ltd. takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

We only ask you for information which we genuinely need in order to provide you with a better service, for example your name and e-mail address if you want to enquire about our services; and

Unless legally obliged to do so, we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.

This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this privacy policy carefully. Any questions or queries you may have can be sent directly to us at: events@serayah.co.uk; or 45 Cardiff Road, Llantrisant, CF72 8DG.

Important Information Regarding Our Website and Services

This privacy policy applies only to the website of Serayah Events Ltd. (www.serayah.co.uk) and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.

Cookies. In order for our website to function properly and to provide you with a pleasant user experience, it is necessary for us to use Cookies – small text files that are placed on your computer by the website. Visitors to our website who do not wish to have cookies placed on their computers should set their browser preferences to refuse cookies before accessing our website; although the website may then not work properly. For more information on the Cookies we use, please visit our Cookies Page.

Information Collection on Our Website

We collect information as follows:

Google Analytics. We may use Google Analytics to collect standard internet log information about visitors to our website. This is done in order to discover, for example, how many visitors we have to the website. The information is processed in such a way that visitors to our website are not identified, and we do not permit Google Analytics to process your information in a way which would allow you to be identified. You can read more about the use of Google Analytics and their privacy policy on their website.

Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.

Data Requested From You

In line with our principles, in addition to electronic data automatically collected when you use our website, in order to provide you with a service or to respond to any questions or queries you may have, we may request and collect the following data from you:

(a)     Name;

(b)     Location; and

(c)     Contact Information such as email addresses and telephone numbers.

Our Use of Your Data

Where you have requested we provide you with a service, we will keep your data for the purposes of providing that service or for other closely related purposes. For example, where you purchase a service from us, we may e-mail you to ask you if you were happy with the service and if there is anything we can do to improve our service to you. We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this privacy policy.

Other than data we are legally obliged to keep for longer periods, for example as regards taxation legislation, we will retain any data you submit to us for a period of one year. This includes e-mail correspondence. We take the security of your data very seriously. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the GDPR and any other applicable legislation.

Third Party Access to Your Data

We strive to keep third party access to your data to a minimum. However, data provided by you to us may in some circumstances need to be passed to third parties which we use for the running of our business, for example to our bank or to the hosting provider of our website. Information passed to third parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties for us will be processed within the terms of this privacy policy and in accordance with the GDPR and any other applicable legislation.

Your Access to Your Data which is Held by Us

Under the GDPR you have the right to ask for a ‘Subject Access Request’-  being a copy of your personal data held by us. Where we do hold such data on you we will provide you with a copy of the data we hold on you. This will be in a commonly used machine readable file where you request us to e-mail the information to you. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to. We do not charge to provide you with this information.

Where data we hold on you is incorrect we will rectify the data. We will also stop processing data on your request and you may also request that we delete the data held on you, though we may have to retain data for a certain length of time for legal purposes, for example tax legislation.

Transfers outside the European Economic Area (‘EEA’)

Some of our third party service providers may be located out-with the EEA. Therefore personal data which we collect from you may be stored, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA in this way, we will ensure that the third party provider which we use is compliant with the GDPR and that your privacy continues to be protected as outlined in this privacy policy.

Changes to Our Privacy Policy

Although any changes are likely to be minor, we reserve the right to change and update this privacy policy as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this privacy policy. As and when any changes occur, they will be set out on a change log. This is version 1.0 as at 30 March 2018.

Complaints

Our supervisory authority is the ICO and you have the right to lodge a complaint with them if you do not feel we have adequately upheld your rights under the GDPR. Contact details for the ICO can be found on their website.

Governing Law and Jurisdiction

This privacy policy governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

Version: 1.1 Issue date: 30/03/18

Cookies Policy

Version: 1.0. Issue date: 15/01/18

We use cookies on our site (www.serayah.co.uk) (our site) for a number of purposes. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below.

First-party (Serayah Events Ltd.) cookies

This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:

  • Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit;
  • Page Number – this cookie identifies the page you are on;
  • Session ID – this cookie identifies your website session;
  • Test – this cookie checks whether or not your browser supports cookies;
  • Order – this cookie ensures that your shopping basket works correctly.
Third-party cookies

Our websites will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:

  • Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.
  • Google Remarketing – we use Google’s Remarketing cookie to market products and services we think may be of interest to you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. We aim to carefully select the products and services we remarket to you, and do so based on the pages you have visited on our website. To opt out of Google Remarketing, set your Google Ad Settings.
  • Facebook – we use a Facebook pixel to obtain information regarding the activities that users engage in while visiting our web pages. For information on Facebook’s Privacy and Cookie policy, visit https://www.facebook.com/policies/cookies/

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.