Shipping Policy

At     we understand how important it is for your order to arrive promptly and in perfect condition. This policy outlines the delivery services we offer within the United Kingdom, including estimated timeframes, shipping costs, and other important details to help ensure a smooth experience.

Please know that expanding our shipping services internationally is something we’re actively working toward. We can’t wait to bring Serayah to more doorsteps, wherever you are. We’re committed to making international shipping available as soon as possible and will keep you updated every step of the way.

Order Processing Times

All orders are processed within 1-2 working days (Monday to Friday, excluding bank holidays). During peak periods, such as promotional events or seasonal sales, processing times may be extended slightly.

Once your order has been dispatched, you will receive a confirmation email, including tracking information where applicable.

UK Delivery Options

We offer the following delivery services across the United Kingdom:

Regular Orders

Couriers

We currently use trusted UK courier Evri to ensure reliable and trackable service. A tracking number will be emailed to you once your parcel has been dispatched.

Missed or Delayed Deliveries

If your parcel has not arrived within the estimated timeframe, please allow up to 1-2 additional working days before contacting us, as delays can sometimes occur due to courier issues or weather disruptions.

Should your order not arrive within this period, please email us at serayahco@gmail.com with your order number, and we will look into it promptly.

Incorrect or Incomplete Addresses

Please ensure that your delivery details are accurate at checkout. Serayah cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

If a parcel is returned to us due to an error in the address provided, the customer may be responsible for the cost of re-shipping.

There is a parcel protection insurance option to both standard and expressed delivery.

Bank Holidays and Busy Periods

Please note that deliveries may take longer around bank holidays, Christmas, Eid, and other high-demand periods. We recommend ordering in advance where possible to avoid disappointment.

Customer Support

If you have any questions regarding your delivery, please feel free to contact us:

📧 Email: serayahco@gmail.com
🕒 Business Hours: Monday to Friday, 09:00-18:00
We aim to respond to all shipping-related enquiries within [24–48 hours] during working hours.